People have sought legacy and recognition in both noble, righteous ways and also more gruesome and grizzly ways. From murderers who have murdered and left signatures in order to be recognised, to Tony Blair, who believed that history would prove him right, when in fact he showed himself to be a war criminal. Others have received recognition for vastly different reasons, Mandela, Gandhi and Mother Teresa to take a few. What unites all of the aforementioned people is that they would have all asked (and in some cases still ask) the questions that I mentioned from the outset.
These feelings have been capitalised upon in an altogether sinister, albeit extremely clever and cunning way, which I will explore in this piece.
So...I noticed people had started taking photos of their Starbucks cups with their names scrawled on the cup. It struck me at first because I was irked by the free, undeserved advertising that Starbucks were receiving. I started thinking about it a little more. Indeed, we would be foolish to think that Starbucks started this practice of name writing purely as a means to prevent the mixing up of different peoples' coffee. Starbucks have as a result, received their fair share of free advertising as a result of the previously mentioned picture taking. As a colleague said to me the other day, 'names are power.' My colleague was not wrong. The company's possession of our name, like our human counterparts, leads us to believe that they care. We start to believe that they are showing an interest in us and hold some kind of human emotion towards us. It makes us feel secure and safe.
I should say my local Italian restuarant also made an effort not only to ask my name but also remember it. They always made an effort to get to know their customers in some form. I have little doubt that an interest in keeping my custom was not far away from their minds. It was however, also a signal of their hospitality and friendlines. The Italian restaurant's actions were not however, part of of a corporate strategy which would be formulated in soulless conference and meeting rooms and rolled out across 21,000 coffee houses.
Having your name momentarily in the brain of a Barista or on the outside of a cup is not the pinnacle. There is another level. Your name not in bright lights, but in red and white.
I can picture faces of glee, gasps of excitement as the weary traveller peers into the drinks fridge and spots the 'special' bottle. It's there! I know little about the logistics of the operation. Originally, I had thought people had to pay extra or contact a website to have their name emblazoned across the front of a bottle. Since, I've learnt that people have to simply pray that you are one of the lucky 'chosen few'. This strategy reinforces the value of the brand to you and that it is they who decide if you matter.
People will undoubtedly say, 'lighten up Antony. It's just a bit of fun and it's kinda cool if you have your name on the outside of a bottle of coke.' I ask, why? Do we need them to remind us of our own names? The fact is, they have been guilty of many misdemeanours, the abuse of union rights, the disproportionate use of scarce water resources, the release of hazardous chemical water to name just a few. I feel it IS absolutely necessary that we don't allow them to not only colonise the market but also colonise our minds.